Website Privacy Policy

Effective date: July 27, 2026 · Last updated: July 27, 2026

Altitude Cares, PC (“we,” “us,” “our”) operates altitudecares.com. This policy explains what information we collect when you visit our website, how we use it, who we share it with, and the choices you have.

Please read the next section first. It explains an important distinction.

This website is not a patient portal

Visiting this website does not make you our patient, and it does not create a provider relationship.

Different privacy rules apply depending on how you interact with us:

If you are browsing this website, reading our pages, or filling out a form to learn more about us, this policy applies. The information you give us here is treated as consumer information under state privacy laws and federal consumer protection law. It is not medical record information.

If you enroll as a patient with us, a different and stricter set of rules applies. Your medical information is then protected under the federal Health Insurance Portability and Accountability Act (HIPAA), and our Notice of Privacy Practices governs how we handle it. That notice gives you rights this policy does not, including the right to see your records and the right to file a complaint with the federal government.

Please do not send us medical details through this website. Do not describe your symptoms, conditions, medications, or treatment history in a contact form or an email to us. Those channels are not secure and are not protected as medical records. If you need to discuss your health, call us at (260) 346-4328.

Information we collect

Information you give us

You can browse most of this website without telling us anything about yourself. If you choose to contact us, we may collect:

• Your name
• Your email address
• Your phone number
• Your city and state, or your ZIP code
• Whether you are asking for yourself or for someone you care for
• Anything else you choose to write in a message to us

We ask for the minimum we need to respond to you.

Information collected automatically

When you visit, our website and our service providers automatically collect certain technical information:

• Your IP address and general location, usually at the city or region level
• Your browser type, operating system, and device type
• The pages you viewed, how long you stayed, and the links you clicked
• The website or search engine that sent you to us
• The date and time of your visit

Cookies and similar technologies

We use cookies and similar tools. A cookie is a small file stored on your device.

• Necessary cookies make the site work — page loading, security, and remembering your preferences. These cannot be turned off.
• Analytics cookies help us understand which pages people find useful so we can improve the site.

We do not use advertising cookies or tracking pixels on this website. There is no Meta pixel, no Google Ads tag, and no third-party advertising tracker on any page. Nothing about the pages you read here is sent to an advertising company.

You can control cookies through your browser settings and through our cookie banner. Most browsers let you block or delete cookies. If you block necessary cookies, parts of the site may not work.

Do Not Track. Some browsers send a “Do Not Track” signal. We honor recognized opt-out preference signals, including Global Privacy Control (GPC), where state law requires it.

How we use your information

We use the information we collect to:

• Answer your question or return your call
• Tell you whether our services are available in your state and whether we accept your insurance
• Send you information you asked for, such as a guide or a newsletter
• Improve our website and understand what visitors find helpful
• Keep the site secure and prevent fraud or abuse
• Meet our legal and regulatory obligations

If you contact us and later become a patient, the information you gave us here may become part of your medical record. From that point forward, our Notice of Privacy Practices governs it.

What we do not do

We do not sell your personal information.

We do not share your information with data brokers.

We do not run advertising trackers on this website. We do not use the pages you viewed, the searches you made, or anything else about your visit to target advertising to you, here or anywhere else.

We do not share your contact information with other companies for their own marketing.

We do not use your information to train artificial intelligence systems.

Who we share information with

We share information only in these situations:

Service providers. Companies that help us run our business — website hosting, form and email delivery, phone and text services, analytics, and customer support. They may only use your information to perform services for us, and they are bound by contract to protect it.

Legal requirements. If required by law, subpoena, court order, or government request, or to protect our rights, safety, or property.

Business transfers. If our practice is sold, merged, or reorganized, information may transfer as part of that transaction. We will notify you if this materially changes how your information is handled.

With your direction. Any other sharing you ask us to do.

How we communicate with you

If you give us your phone number or email address, we may contact you to respond to your inquiry and to follow up about our services.

You can stop hearing from us at any time. Click the unsubscribe link in any email, reply STOP to any text message, or call (260) 346-4328 and tell us. We will honor the request.

Message and data rates may apply to text messages. Message frequency varies.

Your privacy rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Know what personal information we have collected about you and how we use it
• Access a copy of that information
• Correct information that is inaccurate
• Delete information we have collected about you
• Opt out of the sale or sharing of your personal information, and of targeted advertising — though as described above, we do not engage in these practices
• Opt out of profiling that produces legal or similarly significant effects
• Appeal if we deny your request

How to make a request. Email [email protected], call (260) 346-4328, or write to us at the address below. We will confirm receipt and respond within the timeframe your state’s law requires, generally 45 days. We may need to verify your identity before acting.

Someone can act for you. An authorized agent, a family member, or a caregiver may submit a request on your behalf. We may ask for proof of their authority.

We will not treat you differently for exercising these rights. Your access to our website, our services, and our care will not change.

California residents: You may also request disclosure of the categories of personal information we collected, the sources, our purposes, and the categories of third parties we disclosed it to.

Consumer health data

Some states give special protection to information that could reveal something about your health status — including information inferred from the pages you view or your location.

We limit our collection of this kind of information. We do not sell it, we do not share it with advertisers, and because we run no advertising trackers on this site, we do not build an advertising profile from the pages you read.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encryption in transit and access controls.

No website or internet transmission is completely secure. We cannot guarantee absolute security, which is why we ask you not to send medical details through this site.

How long we keep information

We keep the information you give us for as long as needed to respond to you and to meet our legal and business obligations, and then we delete it or de-identify it. Website analytics data is retained for 12 months.

Links to other websites

Our site may link to other websites, such as Medicare.gov or a partner organization. We do not control those sites and are not responsible for their privacy practices. Please read their policies.

Children

This website is intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. If we make material changes, we will update the date at the top and post a notice on our homepage. Please review it periodically.

Contact us

Questions about this policy or about your information: